Support

Use an import or add action to select video or audio in the system file picker, or choose media from Photos. Keep the app in the foreground during import and make sure you have enough free storage.

Connect your computer and iPhone to the same trusted Wi-Fi network. Enable Wi-Fi transfer in the app, enter the full address shown into your computer’s browser, and select videos to upload. Wait for completion before closing the transfer page.

Check that both devices are on the same local network, local network permission is enabled, and the app and transfer page remain open. Guest networks, device isolation, VPNs or firewalls may block connections. After restarting transfer, use the newly displayed address, including its port.

Supported formats and codecs depend on the device’s system. Test an MP4 file with H.264 video and AAC audio, then check file integrity, volume and mute settings. The app does not provide general format conversion.

Choose Clear watch history in Settings. This keeps your media files. Delete files separately in the library.

Unlock Private space, then import or move media into it. Files are encrypted on your device and system authentication is required to access them. Temporary decrypted files are cleaned up when it locks. Manage exported copies and external originals separately.

Delete App removes the app and its local data; Offload App may keep documents and data. Reinstalling does not guarantee recovery of media or encryption keys. Export important files before deleting the app.

Local playback does not require an account. Files and playback history are managed on your device.